Integrate Zoom meetings with your MeetingPulse meetings so your audience can see and hear you! Your attendees will automatically join both Zoom and MeetingPulse meetings from your meeting link (meet.ps/my_meeting). They'll see Zoom and engage with you on MeetingPulse, all in the same browser.

Enable the integration

To enable Zoom Integration for your meeting, follow the steps below:

On MeetingPulse:

  1. Go to the Features list.

  2. Click to enable the Video module

  3. Toggle Zoom Integration on.

Link with a scheduled Zoom meeting or Webinar

If your Zoom account is not linked with MeetingPulse, you will need to link it by clicking on "Link your MeetingPulse account with Zoom" (you will only need to link your Zoom account once).

This will take you to your MeetingPulse user settings page, click on the Zoom option in "Add Apps," and follow the login page; you'll be asked to log in to your Zoom account.

Once you log in, you will be redirected to a Zoom authorization page, click Authorize.

Once you've authorized the integration, your Zoom account will be linked inside MeetingPulse. To verify, go to your settings page inside MeetingPulse, you'll see Zoom is already linked with your account.

You will now be able to look through your scheduled Zoom meetings and select one from your MeetingPulse.

1. Click "Select Meeting or Webinar"

2. Select the meeting you want to link, and click "Link meeting."

3. Your Zoom meeting is now linked to your MeetingPulse Meeting.

Link by entering a Zoom meeting ID

This option does not require your zoom account to be linked. You can directly add the ID of the Zoom meeting you'd like to use. It is important to add the number only (i.e., 4878197451), with no spaces (487 819 7451) or dashes (487-819-7451), and the meeting password (if any).

Zoom Integration Best Practices:

Now your Zoom integration is ready, let's look at a few practice steps to ensure your attendees' and presenters' seamless experience.

For Presenter

If you're the meeting host, you can use the Zoom client to start the meeting. For the best admin experience, we recommend using Zoom and MeedingPulse admin (presenter view) side-by-side.

Best browsers for attendees

For best results with the Zoom integration (video and audio), ask your audience to use the Chrome browser or Microsoft Edge Chromium ( any release after January 15th, 2020), as audio is only supported in Chromium-based browsersŘŚ here's a list of the best-supported browsers from Zoom.

Signing into Zoom

By default, Zoom requires attendees to be logged in to join meetings. This may cause an issue with the Integration, as each attendee would need to have their own Zoom account to join the meeting, and they would be required to either login to their Zoom account beforehand or log in to Zoom from within the MeetingPulse meeting.

To overcome this setup, you need to turn off "only authenticated users can join meetings from web client" from Zoom settings. Here's how you can do that:

On Zoom:

  1. Login to Zoom.us

  2. From your dashboard, Click on Settings >> Meetings (https://zoom.us/profile/setting)


3. Scroll down to find "Only authenticated users can join meetings from Web Client" and make sure it's turned OFF

This will allow attendees to join your Zoom meeting from MeetingPulse without needing a Zoom account or needing to login to Zoom beforehand.

Password protect your Zoom meeting

If you want to add more security to your Zoom meeting and eliminate the possibility of anyone joining the Zoom meeting directly, you can protect the meeting with a password; here's how to set up password protection for your zoom meetings.

When using a password-protected Zoom meeting with MeetingPulse, add the password in the "Password" field.

Password protect your MeetingPulse meeting

If you're concerned about security, you can use a password to protect your MeetingPulse meeting. This combines well with the Zoom password integration, so your audience only needs to enter one password.

To add a password to your MeetingPulse meeting:

  1. Go to the Settings tab in your meeting.

  2. Click on Access and Identity, and toggle ON the "Require Password" option.

  3. And simply the password in the password field.

Troubleshooting Zoom Video

If your attendees are experiencing issues joining the Zoom meeting through MeetingPulse, follow the steps below to troubleshoot and fix the most common issues.

Check re-captcha

If you experience this issue, Zoom Recaptcha requires third-party cookies to be enabled on your browser. Ensure that you've enabled third-party cookies in Settings if you're using Chrome, and disable "prevent Cross-site tracking" in IOS and Safari. More detailed information here.

Joining Meeting Timeout

This error usually shows up if your zoom meeting hasn't started or if you had too many failed attempts to join the meeting. If you experience this error, clear your cache, and try joining the meeting again.

Unlink your Zoom Integration

If you would like to unlink your zoom account from MeetingPulse:

  1. From your MeetingPulse dashboard, click on your name > Account Settings

2. Scroll down to find Add Apps, locate your Zoom add-on, and click Remove

3. Your Zoom will be automatically unlinked.

Alternatively:
1. Login to your Zoom account and navigate to the Zoom marketplace.
2. Click Manage > Installed Apps, and locate your MeetingPulse app.

3. Click Uninstall

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